Refunds - Returns & Exchanges

SEA MOSS GELS & JUICES

REFRIGERATE your sea moss and freeze your juices immediately upon delivery. Examine your product and contact us within 24 hours of your delivery if you have any issue. The juices might come warm. Please rinse off and freeze immediately. Thaw juices only when ready to drink within 24 hours.

If damaged, take pictures of your damaged products and email us. After 24H windows, we will not be responsible for the product as they are perishable.  By purchasing these products, you agree to this rule and policy. 

 

Return Policy

We usually have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return (not all items are eligible for return) you can initiate it HERE, on your customer account, or you can contact us at hello@wholifeco.com including your order number. 

Return shipping: If you added Redo at checkout, your return shipping label is covered. If you did not add Redo, you are responsible for the return shipping fee. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

 

Redo: Coverage + Package Protection

Redo is an optional add-on you can select at checkout that protects your order with both covered return shipping and package protection. When you add Redo:

  • Covered Return Shipping: If you need to return an eligible item, your return shipping label is covered.
  • Package Protection: If your package is lost, stolen, or damaged in transit, you can file a claim and, once approved, receive a replacement at no extra cost. Replacements are subject to availability; if an item is out of stock or perishable, we may issue store credit instead. Claims should be filed within 30 days of delivery (for perishable sea moss gels and juices, the 24-hour rule above applies).

If you did not add Redo, you can still return eligible items, but you'll be responsible for return shipping, and lost, stolen, or damaged orders will not be covered.

Start a return or shipping claim HERE.

 

Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged like custom products (such as special orders, sea moss gels, loose teas, herbs, roots, juices, items made to order or personalized items). We also do not accept returns for subscription purchases or waist beads. Unfortunately, we cannot accept returns on sale items, waist beads, monthly subscription items, gift items, sea moss gel, detox juices, herbal blends, teas, E-books or e-gift cards.

Waist beads bought online are your responsibility. Make sure to tie and secure them well. We do not replace broken waist beads that are worn in the comfort on your home. We do not repair or fix broken waist beads as they are considered intimate items. 

Subscriptions can be canceled anytime, via your customer's account. If unable to cancel your subscription, contact us hello@wholifeco.com to request a cancellation. Please include the email address attached to your subscription account. 


Lost Packages, Damages and issues

We hope you added Redo at checkout! Redo package protection covers lost, stolen, or damaged orders, giving you peace of mind with every purchase. Please inspect your order upon arrival and file a claim right away if an item is defective or damaged.

 

Filing a claim with Redo:

  • Start your claim HERE, from your customer account, or contact us at hello@wholifeco.com with your order number.
  • Once your claim is approved, we'll send a replacement at no extra cost, or issue store credit if the item is out of stock or perishable.

Be aware: If a package is returned to us for an incorrect or insufficient address, the customer must pay again for redelivery. If the customer chooses not to pay the redelivery fee, we will refund the item cost (minus shipping) as store credit, for non-perishable items only.

Contact us at hello@wholifeco.com if you receive the wrong item, so we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not do any price matching.

 

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. You'll be refunded the price of the item, not the shipping costs. If you added Redo at checkout, your return label is covered; otherwise return shipping is your responsibility.

All refunds are issued as store credit, with no exception. Refunds for orders paid via third parties (Klarna, Zip Pay, Amazon Pay, and others) are also issued as store credit. We issue refunds via store credit to give you a faster, smoother resolution while protecting our small business from non-recoverable payment processing fees. This lets us keep offering high-quality, handcrafted products and excellent service, so your support keeps supporting something meaningful.

 

ALL ITEMS BOUGHT IN STORE AND AT POP-UP EVENTS ARE FINAL SALE.

You can always contact us for any return, refund or exchange question at hello@wholifeco.com

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